Refund policy

At The Frosted Candle, we take great care in packaging and delivering our candles. Due to the nature of our products, we do not accept returns or exchanges for items that are not damaged.

Returns

We only accept returns or replacements if the product is:

• Damaged during shipping

• Broken or defective upon delivery

• Incorrect item received

We do not accept returns for:

• Change of mind

• Fragrance preference

• Incorrect order placed by the customer

• Used or partially used candles

• Any non-damaged products

Reporting Damaged Products

If your order arrives damaged, please contact us within 48 hours of delivery.

To process your request, please provide:

• Your order number

• Clear photos of the damaged product

• Photos of the outer packaging and shipping box

Requests submitted without photo evidence or after 48 hours may not be eligible for replacement or refund.

Refunds & Replacements

Once we verify the damage, we will offer one of the following:

• A free replacement of the damaged product, or

• A full refund to your original payment method (if a replacement is not available).

Approved refunds will be processed within 5–7 business days.

Contact Us

For any return or refund requests, please contact us with your order details and photos. We are committed to resolving genuine issues as quickly as possible.