Shipping policy

• All orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

• During sales, festive seasons, or high-demand periods, processing times may be slightly longer.

Delivery times are estimates and may vary depending on courier operations, weather conditions, remote locations, and public holidays.

We currently ship across India. International shipping is not available at this time.

Shipping charges, if applicable, will be calculated and displayed at checkout before payment is completed.

We may offer free shipping on selected orders, promotional campaigns, or minimum purchase values.

Our soy wax candles are packed securely using protective materials to minimize the risk of damage during transit.

Despite careful packaging, if your order arrives damaged, please refer to our Return & Refund Policy.

Once your order is shipped, you will receive a tracking number via email, SMS, or WhatsApp (if provided during checkout).

You can use this tracking number to monitor the delivery status of your shipment.

While we aim to deliver within the estimated timeframe, delays may occur due to:

• Courier network issues

• Weather disruptions

• Natural calamities

• Public holidays

• Unexpected logistical challenges

The Frosted Candle is not responsible for delays caused by third-party courier services.

Please ensure that your shipping address and contact details are accurate.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply for re-dispatch.

If your package arrives damaged:

• Take clear photos of the product and packaging.

• Contact us within 48 hours of delivery.

• Include your order number and photos for verification.

Verified damaged orders will be eligible for a replacement or refund according to our Return & Refund Policy.

For any shipping-related questions, please contact us with your order number and registered contact details.